We understand that sometimes you may need to request a refund for your PrivacyHawk subscription. The process depends on where you purchased your subscription: directly through PrivacyHawk's Web App, the Apple App Store, or the Google Play Store. This guide outlines the steps for each platform.
For Subscriptions Purchased Through the Apple App Store
Refunds for subscriptions purchased via the Apple App Store must be handled directly by Apple. PrivacyHawk does not have access to Apple’s billing system and cannot process these refunds.
Steps to Request a Refund on Apple Devices:
Visit the Apple Refund Request Page:
Go to https://reportaproblem.apple.com/.
Log In with Your Apple ID:
Use the Apple ID associated with your PrivacyHawk subscription.
Select Your Subscription:
Find your PrivacyHawk subscription in the list of purchases.
Request a Refund:
Select Report a Problem and choose Request a Refund from the dropdown menu.
Provide a reason for the refund request and submit your application.
Wait for Apple’s Response:
Apple will review your request and provide updates via email.
For Subscriptions Purchased Through the Google Play Store
Refunds for subscriptions purchased via Google Play must also be handled directly by Google.
Steps to Request a Refund on Android Devices:
Visit the Google Play Refund Request Page:
Log In with Your Google Account:
Use the Google account associated with your PrivacyHawk subscription.
Select Order History:
Find your PrivacyHawk subscription in your order history.
Request a Refund:
Click Report a Problem next to the subscription and select Request a Refund.
Provide a reason for the refund request and follow the prompts.
Wait for Google’s Response:
Google will review your request and notify you of the outcome.
For Subscriptions Purchased Directly Through PrivacyHawk's Web App
If you purchased your subscription directly through the PrivacyHawk website, you can request a refund by contacting our support team.
Steps to Request a Refund for Direct Purchases:
Contact Support:
Email us at [email protected] with your request. Be sure to include your account details and the reason for the refund.
Review Process:
Our team will review your eligibility based on the refund policy and respond within 2-3 business days.
Receive Your Refund:
If approved, refunds will be issued back to the original payment method used for the purchase.
Important Notes
Refund eligibility and timelines may vary depending on the platform’s policies.
Ensure you cancel your subscription to avoid future charges if you no longer wish to use PrivacyHawk.
Need Help?
If you have any questions or encounter issues during the refund process, don’t hesitate to reach out to us at [email protected]. We’re here to help!