PrivacyHawk aims to provide the best experience for all users, but we understand that situations may arise where you need to request a refund. This article outlines our refund eligibility policy and how you can submit a request.
Refund Policy
For Web App Purchases
Refunds for subscriptions purchased directly through the PrivacyHawk website are evaluated on a case-by-case basis.
Refund eligibility depends on factors such as unused time in your subscription and whether you’ve utilized premium or platinum features.
For Apple App Store Purchases
Refunds for purchases made through the Apple App Store must be requested directly from Apple. PrivacyHawk does not have the ability to process refunds for Apple transactions.
Visit Apple’s Refund Request Page to submit your request.
For Google Play Store Purchases
Refunds for purchases made through the Google Play Store must be requested directly from Google. PrivacyHawk cannot process these refunds.
Visit Google Play Support to initiate your request.
How to Request a Refund
For Web App Purchases
Contact Support
Email [email protected] with the subject line “Refund Request.”
Include the Following Information:
The email address linked to your PrivacyHawk account.
A screenshot of your subscription receipt for verification.
A brief explanation of why you’re requesting a refund.
Refund requests are typically reviewed within 2–3 business days. You will be notified of the decision via email.
For Apple or Google Play Store Purchases
Follow the respective platform’s refund process outlined in the links above. Ensure you provide all required details for a faster resolution.
Need Help?
If you have questions about refund eligibility or need assistance with your request, reach out to us at [email protected]. We’re here to help!