A double charge can be frustrating, but it’s often easy to resolve. This guide will walk you through the steps to address a duplicate charge, whether it was through PrivacyHawk's Web App, the Apple App Store, or Google Play Store.
Steps to Resolve a Double Charge
Verify the Double Charge:
Review your bank or credit card statements to confirm the duplicate charge.
Check if the charge occurred on the same day or if it was a recurring subscription renewal.
Determine the Purchase Platform:
If you purchased through the Web App, contact PrivacyHawk directly.
If the charge occurred via the Apple App Store or Google Play Store, you’ll need to reach out to their support teams.
For Web App Purchases
Email [email protected] with the subject line “Double Charge Issue.”
Include:
The email linked to your PrivacyHawk account.
A screenshot of the charges in question.
Any additional details that might help us investigate.
For Apple App Store Purchases
Visit Apple’s Report a Problem Page.
Sign in with your Apple ID and select the transaction in question.
Submit a request for a refund or report the duplicate charge.
For Google Play Store Purchases
Visit Google Play Support.
Log in with your Google account, find the charge, and file a refund request for the duplicate charge.
Need Help?
If you need assistance resolving a double charge, contact us at [email protected].