If you’ve created a new PrivacyHawk account and want to transfer your active subscription, our support team can help. This guide walks you through the steps to ensure a smooth transfer process.
Steps to Transfer Your Subscription
Contact Support
Email us at [email protected] with the subject line “Subscription Transfer Request.”
Provide the following details in your email:
The email address linked to your current PrivacyHawk account.
The email address of the new PrivacyHawk account where you’d like the subscription transferred.
Verification Process
To ensure the security of your subscription, our team may require additional information, such as:
A screenshot of your active subscription in the PrivacyHawk app.
Confirmation of recent subscription charges.
Proof of account ownership (e.g., screenshot of the email linked to your original PrivacyHawk account).
Wait for Confirmation
Once we verify your request, we’ll process the transfer and notify you via email when it’s complete.
Important Notes
One Subscription Per Account: Subscriptions are tied to a single account and cannot be shared between multiple accounts.
Data Does Not Transfer: While your subscription will transfer, previous progress in your old account will not carry over to the new account.
Pro-Rated Adjustments: If your subscription tier changes during the transfer process, adjustments may be made to reflect any unused time in your current plan.
Need Help?
If you have questions or need further assistance with transferring your subscription, email us at [email protected]. Our team is happy to help!