We understand that subscription renewals can sometimes be confusing, so we're here to make it as simple and transparent as possible. This guide explains how automatic renewals work, when they occur, and how you can manage or disable them if needed.
How Do Automatic Renewals Work?
When you sign up for a PrivacyHawk subscription, your plan is set to automatically renew at the end of each billing period. This ensures that you always have uninterrupted protection without having to manually renew. Here's a quick breakdown of how it works based on your subscription type:
Monthly Plans: Your subscription will renew every month on the same date as your original purchase.
Annual Plans: Your subscription will renew once a year on the anniversary of your original purchase.
Automatic renewals will be billed to the payment method you used when you initially signed up. If that payment method is no longer valid or has insufficient funds, you will be notified so you can update your information.
Managing Automatic Renewals
If you want to manage or disable automatic renewals, follow the instructions based on the platform you used to subscribe:
Apple App Store Users
Open the App Store on your device.
Tap on your profile icon in the top right corner.
Select 'Subscriptions' from the menu.
Find PrivacyHawk in your list of subscriptions.
Toggle Off Automatic Renewal to stop future renewals.
Google Play Store Users
Open the Google Play Store on your device.
Tap on your profile icon in the top right corner.
Select 'Payments & Subscriptions' and then 'Subscriptions'.
Find PrivacyHawk in your list.
Cancel Subscription to disable automatic renewals.
Note: Cancelling the subscription will stop automatic renewals, and you will continue to have access until the end of your current billing period.
Web App Users
If you purchased your subscription via the PrivacyHawk web app:
Contact our support team at [email protected].
Provide your account email and let us know that you want to disable automatic renewal.
We will handle your request promptly and confirm once the changes are made.
Frequently Asked Questions
Will I be charged automatically if I don't cancel?
Yes, unless you disable automatic renewal, your subscription will renew automatically at the end of your billing period.
Can I get a refund if my subscription renews and I don't want it to?
Refund eligibility depends on the platform you used to purchase your subscription. Please visit: Refund Eligibility - When Can I Get a Refund for more information.
How can I confirm my renewal status?
You can confirm your renewal status by checking your 'Subscriptions' section on the App Store or Google Play Store, or by contacting our support team if you subscribed through our web app.
Need More Help?
If you have any questions or need further assistance, please reach out to our support team at [email protected]. We’re always here to help!